see all

3 Tips for WOW Customer Service on Social Media

For newer consumer generations, dialing a phone number to ask a question, sing a praise, or deliver negative feedback is becoming a practice of the[...]

Read More

Connecting Healthcare Culture with Patient Experience

 

The Beryl Institute’s The State of the Patient Experience 2017 defines patient experience in healthcare as “the sum of all interactions shaped by an[...]

Read More

In an Age of Cynicism and Doubt, How Can We Build Consumer Trust?

When news headlines are filled with one corporate scandal after another, it’s easy to understand why individuals may begin to lose trust in the notable[...]

Read More

The Benefits of Happiness in the Wedding Industry

On December 4th, we will be at Be Sage Conference sharing fundamental insights on our happiness business model with passionate leaders and innovators[...]

Read More

Happiness Now | Reframing Customer Service in Russia

 

Read More

Want Better Customer Service?

A customer is more than just a successful transaction. Customers represent an exercise in trust. He or she believes that by interacting with your[...]

Read More

Everyday Happiness - Florin, Squirrly, and How They're Making Happy Work!

Our Everyday Happiness feature stories are about how the search for happiness has shaped who we are and how we live. This series is open not only to[...]

Read More

Subscribe to Blog Updates