These days, Zappos.com offers everything from toasters to track suits and watches to wheeled luggage. However, most people know it all started with one product: shoes.
The Delivering Happiness Team was overjoyed to visit one of Zappos.com’s first partners, The Clarks Companies, North America. Aside from sharing an intense love for shoes, employees at The Clarks Company also share the Zappos belief that good company culture and customer service inherently lead to success.
Executive Vice President and CFO Jim Salzano explains, “It’s almost by design that if you care for people, you’re going to be profitable.”