Delivering Happiness Blog

Customers are the bread and butter for every business; whether you are a multi-billion-dollar corporation or a small local company, you need...

The explosion of big data is an exciting avenue for most organizations, promising better customer satisfaction, streamlined operations, and more...

The importance of having a good customer experience strategy is directly connected to profits. In fact, 84% of companies that focus on improving...

Many articles and studies support the concept that happy customers lead to higher profits. But how do happy employees produce happy customers?

Happy...

 When it comes to delivering WOW-worthy, exceptional service to your customers, where do you start? Most companies miss the mark by implementing...

Welcome to our list of recommended reads! If you're searching for more on profits, passion, and purpose, you've come to the right place. We've...

Creating a culture of happiness isn’t only possible in office environments, but it can work in restaurants too! Think of a place you love to get...

The best part about being in the happiness business is sharing how to create happiness with others! Whether you want to apply our DH model to your...

For newer consumer generations, dialing a phone number to ask a question, sing a praise, or deliver negative feedback is becoming a practice of the...