Delivering Happiness Blog

A customer is more than just a successful transaction. Customers represent an exercise in trust. He or she believes that by interacting with your...

Dancing is an activity that has served many purposes throughout human history. It has been done as part of communication, religious rituals, and...

A few months ago, I embarked on a personal experiment to eliminate my excess use of “I’m sorry.” I started because I saw a big discrepancy when...

Dear employees from my beginning days as a manager,

In January of this year, I made a life-changing decision. After 6 years spent living in the U.S., I realised that that chapter had come to a close: I...

There is a strong link between health and happiness. Studies indicate that happy people have stronger immune systems, which means they are less...

For this blog post, I shall do something unusual: present wisdom from a classic military handbook, The Art of War, written by the Chinese general Sun...