WOW OF THE WEEK: National Business Capital

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National Business Capital is one of the nation's best known sources for business financing. This upbeat team had a tight-knit culture that was mostly undefined. Having doubled in size and planning to double again next year, their challenge was to define the magic behind their strong, positive culture so they could define and stabilize it as they scale. 

DH was excited to facilitate an Executive Alignment session with NBC Leaders and a DH Masterclass with the entire company. Meaningful outcomes included: solidifying the organic values into a formal draft, operationalizing the science of happiness' three levers of motivation: Progress, Control, and Connectedness and, launching a nine-member Culture Leader Team.


As a follow up, we interviewed Kim Florio, Director of Operations at NBC to learn about their experience.



What were your culture challenges, what did the DH sessions address? Our culture challenge was keeping the tight knit, positive culture we have now, as we grow even larger as a company over the next few months/years.  We have doubled in size over the past 12 months, and are continuing to grow exponentially so really pinpointing why our culture is as strong as it is, and understanding how to keep it that way as we grow was very important to us.


What were your 2-3 key takeaways from the workshop? Tacking down our values as a company, Confirming what our mission is and focusing on internal team building activities to support our culture as we continue to grow.


How has this experience impacted you and your team? A positive culture has always been a focus of ours.  We are focusing on fine tuning our processes now even more, since we have completed the DH  “Make Happy Work” Workshop.   We have implemented a 9 member culture leader team to own the role and implement activities/ideas to keep our internal culture alive and we couldn’t be more excited about it. We have an already engaging environment and staff so this will be the cherry on top to make our existing culture that much stronger.




What is one concrete metric for how your culture has improved? Since working with DH on scaling our culture, we grew from 65 employees to 75 in less than 2 months and are SO EXCITED ABOUT IT! We also created our own WOW cards to reflect our values and promote recognition of those values being lived day in and day out.


What do you use your Value/WOW cards for? We use our Value/ WOW cards in collaboration with a Slot Machine for recognition. When we see an employee living one of the companies “values” on the floor – we will recognize them for it and the managers and culture leaders can give them the WOW Card that corresponds with the value they are showing, then the employee would come to me and I give them cash value for their cards *Depending on the instance they can earn up to $20 in cash to play in the slot machine  (the manager/CL giving the WOW card out decides the amount earned) – and  play the machine to win cash prizes!


We also implemented a GONG on the Right side of our office for employees to ring every time a deal funds, and a new hire was brought on! So FUN things are happening here.


The purpose of both the cards and the gong is to recognize the hard work everyone does day in and day out.


Would you recommend this workshop to others? Absolutely. Shereen and Sunny (and the entire DH support crew) were AMAZING to work with – they were responsive, attentive and really made sure the program was tailored to our company’s needs – Their excitement was inspiring and definitely left a lasting impact on our company.




DH Services:

[1] Executive Alignment - designed for Senior Leaders to align on the vision, inspire commitment, and spur the team into action. Takeaways include an understanding of the depth of impact culture has on the experience of work as well as tools to navigate organizational change. Most importantly, Senior Leaders will understand their role in launching a successful journey to happiness, engagement and fulfillment company-wide.


Together we will:

  • Clarify the Vision for an ideal culture
  • Plan the strategy to de/refine the Core Values and Higher Purpose
  • Define strategies to embrace change
  • Select and support members of the L&D or Culture Team
  • Roll out strategy

[2] DH Masterclass - Our Masterclass is ideal for Executives, Senior Leaders, and Culture Teams that are ready to build a sustainable, more profitable and happier culture for their employees and teams. It takes place over the course of two to three days and is a deep dive into the essentials of the Science of Happiness, Positive Psychology, and our DH Frameworks.


Through a DH Masterclass your team will:

  • Gain the culture tools needed to support and drive long-term business success
  • Align personal values with company values while developing essential shared behaviors.
  • Define your organization’s unique character and competitive advantage.
    Learn how to measure your culture to grow your bottom line.
  • Create a CAP (Culture Action Plan) to align your company’s higher purpose and values for a more successful business.


Contact us to learn more about how happiness at work can help to start, scale, or sustain your company's culture.



Kelsey is passionately curious about social global movements. Her purpose is to inspire a world where people are awakened to who they truly are and aligned to the work they are meant to do. Kelsey thrives at the intersection of: community and culture design, social innovation and entrepreneurship, and people and leadership development. As Community Captain, Kelsey leads DH’s global engagement through relationship building and marketing strategy. As a Support Coach, Kelsey co-facilitates and presents on the science of happiness applied to work and how to build cultures by design.


Catch Kelsey online: Twitter: @kelseykwong email: linkedin: kelseywong


About the Author

Kelsey Wong


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