We work with leaders from organizations of all sizes and different industries, and they all have one thing in common. Can you guess it? They ALL want to be better leaders; the question they have for us is, “how?”
How can they lead change in a way that gets people on board, feeling motivated, and personally tied to the success of the organization [and its place in the world]? We’ve seen what works and what doesn’t, discover how you can implement this common success factor into your leadership style:
The term “emotional intelligence [EQ]” is often thrown around as if people already know what it entails. It’s true that it has something to do with empathy, but we want to offer a different way to understand it and apply it.
Let’s look at two versions of a conversation between hypothetical YOU and a team member who is feeling tired today. While reading, consider these questions:
Conversation A...
YOU: How are things going?
TEAM MEMBER: Things are fine. I’ve just been really tired lately.
YOU: Ah me too, I’m actually heading to get some coffee. I can grab you a cup.
TEAM MEMBER: Oh no it’s fine, I’m on my second already. Thanks though.
Conversation B...
YOU: How are things going?
TEAM MEMBER: Things are fine. I’ve just been really tired lately.
YOU: Why is that?
TEAM MEMBER: Just have some family health problems going on.
YOU: I’m sorry. That would keep me up too, it’s okay to feel tired. Here, let’s go for a quick walk. I’m on my way to get another cup of coffee.
TEAM MEMBER: Oh no it’s okay I’ve got to work on this project.
YOU: I’ll have you back in less than 10 minutes.
TEAM MEMBER: Deal!
When we ask ANYBODY to describe the attributes of a leader they admire, a hundred percent of the time, most of the qualities listed fall under the EQ category. Not under IQ, not under technical skills, and not under ‘looks’ either.
WOW leadership isn’t about how skilled or amazing you are at a particular skill or trade. It’s about how you can interact with others in a way that guides positivity, innovation, motivation, and the best efforts out from your teams. As a leader, you are the guide on your employee’s journey with your organization. Yes, this journey determines the path of their careers, but it also affects significant life outcomes and decisions: how they build their families, how they participate in the community, their mental health, how they pursue their passions, etc.
Your reach as a leader [the ME level] goes beyond the workplace [the WE and COMMUNITY levels]. It’s impossible to deny, and those who try to deny it also ignore the human responsibility we have to one another’s wellbeing.
Emotional intelligence doesn’t have to be this elusive thing that only some people are born with. The fantastic thing about EQ is that it can be learned and practiced. Here are some ideas that can help you improve your EQ as a leader:
Discover how EQ can be embedded into your organization for a happier, more profitable company culture: