Delivering Happiness Blog

It is a good bet that your customers enjoy watching videos. Whether they want to learn, be entertained, or discover new things, video is...

Providing excellent customer experience translates to having a customer-centric mindset when designing everything from website UX to your customer...

We have all been on a harrowing journey over the past year and a half. A global crisis has exacerbated the pressures and challenges that were...

When you think of essential practices, empathy is probably not high on your list. Yet, leadership coach Julien Adler calls it a critical business...

Every business has competition, and nowadays, that competition is more rampant and aggressive than ever before. With every business fighting for...

Customers are the bread and butter for every business; whether you are a multi-billion-dollar corporation or a small local company, you need...

The explosion of big data is an exciting avenue for most organizations, promising better customer satisfaction, streamlined operations, and more...

The importance of having a good customer experience strategy is directly connected to profits. In fact, 84% of companies that focus on improving...

Many articles and studies support the concept that happy customers lead to higher profits. But how do happy employees produce happy customers?

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