It’s no secret that how we feel at work is key to our performance. Feelings drive our behavior from within and account for about 90% of our...
03.30.2018 | Sunny Grosso
When we think about organizational culture transformation, it can be overwhelming. After all, what does it mean exactly? And where do you start?
...
02.19.2018 | Briana Nguyen
For newer consumer generations, dialing a phone number to ask a question, sing a praise, or deliver negative feedback is becoming a practice of...
02.13.2018 | Briana Nguyen
The Beryl Institute’s The State of the Patient Experience 2017 defines patient experience in healthcare as “the sum of all interactions shaped...
02.7.2018 | Briana Nguyen
When news headlines are filled with one corporate scandal after another, it’s easy to understand why individuals may begin to lose trust in the...
12.18.2017 | Briana Nguyen
On December 4th, we will be at Be Sage Conference sharing fundamental insights on our happiness business model with passionate leaders and...
11.29.2017 | Briana Nguyen
Last month, we shared our message and findings on the science of happiness at Exposystems' 14th annual Customer Experience Forum in Moscow. ...
11.27.2017 | Briana Nguyen
A customer is more than just a successful transaction. Customers represent an exercise in trust. He or she believes that by interacting with your...
08.25.2014 | DeliveringHappiness
Core Values, Workplace Culture, Business, Culture Inspiration, customer service, happiness, inspiration, VHPs, Business Profiles, community
Our Everyday Happiness feature stories are about how the search for happiness has shaped who we are and how we live. This series is open not only...
01.23.2013 | DeliveringHappiness
