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With Food & Happiness, a New Austin Restaurant is Serving Up Company Culture

Creating a culture of happiness isn’t only possible in office environments, but it can work in restaurants too! Think of a place you love to...

Happiness Now | Meeting Culture-Curious Leaders Around the World

 

The best part about being in the happiness business is sharing how to create happiness with others! Whether you want to apply our DH model to...

Northwell Health Case Study: A Culture Transformation in Healthcare

When we think about organizational culture transformation, it can be overwhelming. After all, what does it mean exactly? And where do you start?

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3 Tips for WOW Customer Service on Social Media

For newer consumer generations, dialing a phone number to ask a question, sing a praise, or deliver negative feedback is becoming a practice of...

Connecting Healthcare Culture with Patient Experience

 

The Beryl Institute’s The State of the Patient Experience 2017 defines patient experience in healthcare as “the sum of all interactions shaped...

In an Age of Cynicism and Doubt, How Can We Build Consumer Trust?

When news headlines are filled with one corporate scandal after another, it’s easy to understand why individuals may begin to lose trust in the...

The Benefits of Happiness in the Wedding Industry

On December 4th, we will be at Be Sage Conference sharing fundamental insights on our happiness business model with passionate leaders and...

Happiness Now | Reframing Customer Service in Russia

 

Last month, we shared our message and findings on the science of happiness at Exposystems' 14th annual Customer Experience Forum in Moscow. ...

Want Better Customer Service?

A customer is more than just a successful transaction. Customers represent an exercise in trust. He or she believes that by interacting with your...

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