The term ‘employee engagement’ is used so widely, but if you were to go from company to company, most of them would measure and define it...
03.28.2019 | Briana Nguyen | 3 min read
In Delivering Happiness [the book], Tony Hsieh reviewed the methodology used to set Zappos up for culture success based on his and Jenn’s dive...
03.15.2019 | Briana Nguyen | 3 min read
It’s no secret that how we feel at work is key to our performance. Feelings drive our behavior from within and account for about 90% of our...
03.30.2018 | Sunny Grosso
When it comes to delivering WOW-worthy, exceptional service to your customers, where do you start? Most companies miss the mark by implementing...
04.5.2019 | Briana Nguyen | 3 min read
Welcome to our list of recommended reads! If you're searching for more on profits, passion, and purpose, you've come to the right place. We've...
02.7.2019 | Briana Nguyen | 2 min read
Creating a culture of happiness isn’t only possible in office environments, but it can work in restaurants too! Think of a place you love to...
11.8.2018 | Briana Nguyen | 2 min read
The best part about being in the happiness business is sharing how to create happiness with others! Whether you want to apply our DH model to...
10.2.2018 | Briana Nguyen
For newer consumer generations, dialing a phone number to ask a question, sing a praise, or deliver negative feedback is becoming a practice of...
02.13.2018 | Briana Nguyen
The Beryl Institute’s The State of the Patient Experience 2017 defines patient experience in healthcare as “the sum of all interactions shaped...
02.7.2018 | Briana Nguyen
When news headlines are filled with one corporate scandal after another, it’s easy to understand why individuals may begin to lose trust in the...
12.18.2017 | Briana Nguyen
On December 4th, we will be at Be Sage Conference sharing fundamental insights on our happiness business model with passionate leaders and...
11.29.2017 | Briana Nguyen
Last month, we shared our message and findings on the science of happiness at Exposystems' 14th annual Customer Experience Forum in Moscow. ...
11.27.2017 | Briana Nguyen
